Returns & Refund Policy
At CinaVape, customer satisfaction is our top priority. Please review our policy below to understand how returns and refunds are handled.
1. Damaged or Defective Items
If you receive a damaged or defective product, please contact our customer support team within 48 hours of delivery:
We will arrange a replacement or refund, depending on the nature of the issue.
2. Return Conditions
To be eligible for a return:
-
The product must be unused and in its original packaging.
-
You must provide proof of purchase (e.g., order number, receipt).
-
Your return request must be made within 14 days of receiving the product.
3. Non-Returnable Items
Products that have been opened, used, or are no longer in their original condition and packaging—thereby affecting their resale value—are not eligible for return.
4. Order Cancellation
Once your order has been shipped, it cannot be canceled.
Please double-check all order details before placing your order.
5. Refunds
After we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
-
If approved, the refund will be processed to your original payment method within 5–10 business days.
-
Please note: original shipping fees are non-refundable, unless the return is due to our error.
6. Return Shipping
Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
7. Contact Us
For any questions regarding returns or refunds, please reach out to us at: