Frequently Asked Questions

Absolutely. CinaVape supports wholesale orders for resellers and distributors. Please email [email protected] to discuss pricing and MOQ.

Yes, all products on CinaVape come from trusted manufacturers and undergo strict quality control before being shipped. We only sell authentic and certified items.

Yes! CinaVape supports OEM/ODM services for bulk orders. Contact us if you’re looking to create your own vape brand or customized devices.

Yes! CinaVape supports OEM/ODM services for bulk orders. Contact us if you’re looking to create your own vape brand or customized devices.

Yes, all our products undergo strict quality control and comply with safety standards. We source from reputable brands and use high-quality materials to ensure your safety.

Connecting the provided cable to the device’s USB Type-C port. Refers the user manual for charging times.

We offer a wide range of vape products including disposable vapes, rechargeable devices, e-liquids, and accessories to meet different user preferences and needs.

We accept a wide range of payment methods to make your purchase convenient, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, SEPA bank transfers, Revolut, Blik, iDEAL, and popular cryptocurrencies like Bitcoin and Ethereum.

Absolutely. We use industry-standard SSL encryption to protect all your payment data. Transactions are processed securely through trusted payment gateways and third-party providers.

Yes, we accept major cryptocurrencies such as Bitcoin (BTC), Ethereum (ETH), and others. Payments via crypto wallets are supported for added flexibility and privacy.

Yes, we accept SEPA (Single Euro Payments Area) bank transfers for customers within the Eurozone, allowing easy and fast euro payments directly from your bank account.

Yes, we support payments via Revolut, Blik, and iDEAL, making it easier for customers in supported regions to pay with their preferred local payment methods.

Payments are typically charged immediately upon order confirmation. For SEPA transfers or some alternative payment methods, it might take a short time for the payment to clear before the order is processed.

If your payment is declined, please verify your payment details and ensure sufficient funds are available. You may also contact your bank or payment provider. If problems persist, please reach out to our customer support for assistance.

No, we do not store any sensitive payment information. All transactions are securely handled by third-party payment processors to ensure your data privacy.

Yes, after successful payment, you will receive an order confirmation email including your receipt and order details.

We offer worldwide shipping with Delivered Duties Paid (DDP), meaning we handle all customs clearance and import taxes so you don’t have to. This applies to regions including:

• European Union (excluding Switzerland and Norway)
• United States
• Canada
• Australia
• Japan

For other destinations, DDP applies where available. In rare cases where duties are imposed locally, we will notify you prior to shipping.

All orders are processed within 1–3 business days, excluding weekends and holidays. Once your package has been dispatched, a tracking number and tracking link will be sent to your email.

You will receive a tracking number via email once your order has been shipped. Additionally, you can use our online order tracking tool directly on our website to monitor your delivery status in real time.

• Standard Delivery: Approximately 7–14 business days, depending on your location.

Please note that delivery timeframes may vary due to customs processing speed, local courier efficiency, holidays, or unforeseen logistical delays.

We offer worldwide shipping. During checkout, you can select your country to see if we ship to your location and to calculate the shipping cost.

Yes, all orders are shipped using DDP (Delivered Duties Paid), meaning all customs duties and import taxes are prepaid by us. You will not be required to pay additional fees upon delivery for DDP regions.

If you need to change your shipping address, please contact our customer support as soon as possible. We will do our best to accommodate your request before the order is dispatched.

If your package is delayed or you believe it is lost, please contact our customer support team with your order number. We will work with the courier to resolve the issue as quickly as possible.

Please check your spam or junk folder. If it’s not there, verify that you entered the correct email address at checkout. If needed, contact our customer support and we’ll resend the confirmation.

Double-check your card details and ensure you have sufficient funds. If the issue persists, try using a different payment method (e.g., PayPal, Revolut, Crypto) or contact your bank for more information. Still having trouble? Our support team is here to help.

Tracking numbers may take 24–48 hours to become active after dispatch. If it’s still not working after that, please contact us and we’ll investigate with the courier.

Shipping delays may happen due to customs, holidays, or courier issues. If your order hasn’t arrived within 20 business days, please contact us and we’ll help resolve the situation.

We’re sorry for the inconvenience. Please take clear photos of the item and packaging and contact our support team within 7 days of receiving your order. We will arrange a replacement or refund as appropriate.

If your order hasn’t been shipped yet, we may be able to cancel or update it. Contact us as soon as possible with your order number.

Contact our customer support within 48 hours of delivery via email at [email protected]. We will arrange a replacement or a full refund depending on the issue

To be eligible:

• Product must be unused and in its original packaging
• Provide proof of purchase (order number or receipt)
• Submit return request within 14 days of receiving the product

Items that have been opened, used, or altered in a way that affects resale value are not eligible for return

Orders cannot be canceled once they have been shipped. Please double-check all details before placing your order.

After we receive and inspect your returned item, you’ll be notified about the approval. If approved:

• Refund will be issued to your original payment method
• Please allow 5–10 business days for processing

Original shipping fees are non-refundable, unless the return is due to our error (e.g., defect or wrong item)

Return shipping is at the customer’s expense, except when the return is due to a defect or mistake on our part. We recommend using a trackable shipping service to ensure the item reaches us safely

Email [email protected] with:

• Your order number
• Reason for return (e.g., damaged item, wrong product, etc.)
  We’ll provide instructions and a return authorization