Frequently asked questions
Everything you need to know about shopping with CinaVape.
Products and Services
What products does CinaVape offer?
CinaVape offers a curated selection of premium disposable vapes, nicotine salt e-liquids, and vape accessories. Whether you’re new to vaping or a seasoned user, we provide quality options to elevate your experience.
Are your products authentic and high quality?
Yes, all products on CinaVape come from trusted manufacturers and undergo strict quality control before being shipped. We only sell authentic and certified items.
Do you offer OEM or branded custom vape products?
Yes! CinaVape supports OEM/ODM services for bulk orders. Contact us if you’re looking to create your own vape brand or customized devices.
Can I buy in bulk or at wholesale prices?
Absolutely. CinaVape supports wholesale orders for resellers and distributors. Please email [email protected] to discuss pricing and MOQ.
Payment
What payment methods do you accept?
We accept credit cards, PayPal, Stripe, bank transfers, and cryptocurrency payments. All transactions are processed securely via SSL encryption.
Is my payment information safe?
Yes, 100%. CinaVape does not store your payment information. All payments are securely processed by trusted third-party gateways using end-to-end encryption.
Shipping
How long does it take to process and ship my order?
Orders are typically processed within 1–3 business days. Once shipped, you’ll receive a tracking number via email.
What are the estimated delivery times?
Delivery times vary by region, but most international orders arrive within 7–14 business days.
Which carriers do you use for shipping?
We partner with DHL, UPS, DPD, and reliable local couriers to ensure safe and timely delivery.
Can I cancel my order once it has shipped?
Unfortunately, orders cannot be canceled after shipping. Please double-check your order details before confirming your purchase.
Returns & After-Sales
What if I receive a defective or damaged product?
Please contact our support team at [email protected] within 48 hours of delivery. We’ll arrange a replacement or refund as needed.
Can I return a product if I change my mind?
Yes, we accept returns of unused items in original packaging within 14 days of delivery. Please visit our Returns & Refund Policy for details.
Are there any products that cannot be returned?
Items that have been opened, used, or are not in a condition suitable for resale are non-returnable due to hygiene and safety reasons.